Need to make a claim?

At OneBefore, our dedicated claims team is committed to providing prompt and efficient assistance.

If you need to make a claim, you can submit your claim online, phone our claims team or send us an email.

We prioritise transparency and communication throughout the entire claims journey, keeping you informed at every step.

How to make a claim

You should report a claim as soon as possible so that we can start dealing with it immediately.

There’s several ways you can make your travel claim.
Pick one of the below

Emergency travel assistance

If you need urgent assistance while on your trip, please contact our international emergency assistance provider

Healix International

+44 (0) 208 608 4163

Non-emergency travel claims

For all non-emergency claims, you can contact our claims administrator, Roger Rich & Co Ltd who are part of the Claims Consortium Group:

Roger Rich & Co Ltd

01608 641 351

Monday to Friday between 9.00am and 5.30pm.

2a Marston House, Cromwell Park, Chipping Norton, Oxfordshire, OX7 5SR.

Start your claim