Travel

    Need to make a claim?

    At OneBefore, our dedicated claims team is committed to providing prompt and efficient assistance.

    If you need to make a claim, you can submit your claim online, phone our claims team or send us an email.

    We prioritise transparency and communication throughout the entire claims journey, keeping you informed at every step.

    How to make a claim

    You should report a claim as soon as possible so that we can start dealing with it immediately.

    There’s several ways you can make your travel claim.
    Pick one of the below

    Emergency travel assistance

    If you need urgent assistance while on your trip, please contact our international emergency assistance provider

    Healix International

    +44 (0) 208 608 4163

    onebefore@healix.com

    Non-emergency travel claims

    For all non-emergency claims, you can contact our claims administrator, Roger Rich & Co Ltd who are part of the Claims Consortium Group:

    Roger Rich & Co Ltd

    01608 641 351

    Monday to Friday between 9.00am and 5.30pm.

    onebefore@claimsconsortiumgroup.co.uk

    2a Marston House, Cromwell Park, Chipping Norton, Oxfordshire, OX7 5SR.

    Start your claim

    Submit