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December 3, 2025

New nurse-led advocacy service aims to ease NHS pressures by directing patients to faster routes to care  

News

New nurse-led advocacy service aims to ease NHS pressures by directing patients to faster routes to care  

LONDON, 3rd December 2025 — OneBefore, the insurance MGA specialising in accident, absence, health, and travel insurance, has partnered with Santé Group and Pulse Insurance to launch Santé Care, an innovative and affordable group healthcare product designed specifically for small to medium-sized businesses.

Santé Care provides employees with a concierge-style service, making it quicker and easier to navigate and access healthcare when it’s needed most.

The product has been developed in partnership with Patient Advocate, using its specialist nurse-led triage model. Patient Advocate supports employees by connecting them to the full breadth of NHS services available – regardless of their location – ensuring they are directed to the most appropriate and fastest route to care.  

The product will be distributed via the Santé Group network.

“Demand on the NHS remains high, with long waiting times for consultations, diagnostic testing and procedures causing stress to both employees and their employers,” said Peter Norman, Head of Partnerships at OneBefore. “Patient Advocate connects the dots between patients needing care and the hospital or NHS service that can deliver the appropriate care in the quickest possible time”.

He added: “Santé Care is attractive to employees and gives business owners confidence that their staff will receive the care they need when they need it. It helps maintain a healthy workforce by giving employees access to the healthcare they need when they need it, and it supports a timely rehabilitation back into work.”

Ben Broom at Pulse Insurance, said “Our brokers have been asking for credible, low-cost healthcare solutions that genuinely improve access to care. Santé Care delivers exactly that. It is simple to understand and adds meaningful value for clients looking to support their teams without the high costs associated with traditional PMI.”

Ends

Media contact

Callum Starling
Omnia Partners
07833 072883

About OneBefore

OneBefore is an underwriter-led Managing General Agent specialising in consumer insurance, primarily focusing on Accident, Absence, Health and Travel insurance in the UK consumer market. Established with the distinct objective of seamlessly bringing together forward-looking distribution partners with effective underwriters, OneBefore offers affordable, straightforward, and meaningful insurance solutions for people and businesses. Powered by experienced professionals with a commitment to excellence, OneBefore aims to set new industry standards and establish itself as a trusted partner in risk management and financial security.

https://www.onebefore.com/


About Pulse Insurance

Pulse Insurance Limited is an award-winning specialist insurance business that since 1998 has offered innovative and tailored products to intermediaries and direct to consumers.  Supported by Lloyd’s and company market insurers it provides niche and bespoke products often not available in the standard market.  It provides cover for individuals, SMEs and corporate clients and has expert underwriting teams based in London, Brackley and Norwich.

www.pulse-insurance.co.uk

About the Santé Group

Santé Group is a UK-based specialist in insurance, risk management, and underwriting solutions. Through its family of brands, the Group delivers tailored products and expert support to brokers, partners, and clients across a wide range of sectors. With a focus on innovation, service quality, and long-term partnerships, Santé Group continues to strengthen its position as a trusted and forward-thinking leader in the insurance industry.

www.santegroup.co.uk

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